Ordering
Your website, WhatsApp, meal plans and catering bookings feed one order queue.
Connects toKitchenFulfilmentPayments & accounts
Built for cloud kitchens
The operating system inside your cloud kitchen.
Nuvio connects the way your kitchen works, from the first order to the last delivery: ordering, the kitchen line, stock, procurement, dispatch and payments, plugged into the tools you already use.
Trusted by cloud kitchens across Lagos
- Wunmax
The connected kitchen
More than online ordering
Nuvio sits inside the kitchen. Orders flow to the kitchen line, out for delivery and into your accounts, and stock tells procurement what to buy.
Kitchen
Each order becomes tickets for the right kitchen station, on a live kitchen board.
Connects toOrderingStock & recipesFulfilment
Fulfilment & dispatch
Shipments, delivery fees by area, printed labels and the real cost of every delivery.
Connects toOrderingKitchen
Stock & recipes
Availability, closing times and order limits, with recipes that deduct ingredients as dishes are cooked.
Connects toKitchenProcurement
Procurement
Buy from suppliers based on what the kitchen actually uses, not guesswork.
Connects toStock & recipesPayments & accounts
Payments & accounts
Verified payments, split settlement, invoices and accounting entries, created for you.
Connects toOrderingProcurement
Get the highlights.
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Video · Customer typing an order in WhatsApp Take orders on WhatsApp, in your customers’ own words.
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Photo · Customer paying on phone at the door Get paid before the pan heats up.
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Video · Meal-prep line packing labelled boxes Sell meal plans that renew themselves.
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Photo · Chef marking items sold out on a tablet Only sell what the kitchen can make.
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Video · Rider loading an insulated bag onto a bike Every delivery priced, dispatched and tracked.
Everything a cloud kitchen needs, built in
Eight features that work together, from the first message to the final accounting entry.
Online ordering
Your menu, online and always open.
Customers browse your takeaway, home-order and catering menus, search for a dish, add items from any menu to one cart and check out on their phone. The ordering site installs to their home screen like an app, and they can look up any past order with just their phone number or email.
Every menu, one site
Takeaway, home orders in 1.5L to 10L packs and catering each get their own page, with their own prices and limits.
One cart
Customers can mix items from different menus in a single order and pay once.
Order history
Customers find their past orders and order details with the phone number or email they used at checkout.
WhatsApp ordering
Orders that start with a message.
Customers message your WhatsApp Business number the way they’d text a friend. Nuvio reads the message, matches it to your menu, even with nicknames and typos, and replies with an itemised summary. Nothing is placed until the customer replies CONFIRM. Then they get a secure payment link.
Reads real messages
Quantities, item nicknames and delivery areas are picked out of free text. No forms, no bots to fight with.
Confirm before ordering
Customers can change items, cancel, or ask about payment status right in the chat.
Your team stays in control
Anything Nuvio isn’t sure about goes to a staff queue, where it can be assigned, resolved and tracked.
Payments & settlement
Paid before the pan heats up.
Every channel checks out with Paystack or Flutterwave. Nuvio verifies each payment with the gateway, checking the amount, currency and payer, before an order moves forward, then records it in your accounts and settles it to the right bank account.
Verified, every time
Payments are confirmed by webhook, and automatic recovery checks catch any that are missed.
Split settlement
Takeaway, home orders and catering can each settle to their own sub-account.
Fees your way
Choose whether you or your customer covers gateway fees, with caps and checkout rounding. Refunds are tracked against the original payment.
Meal-plan subscriptions
Recurring revenue, on autopilot.
Sell plans of prepaid meals, such as 8, 12 or 20 meals per cycle. Nuvio schedules deliveries on the days you allow. Customers skip, reschedule or pause before the daily cutoff, and at the cutoff Nuvio creates that day’s shipments automatically.
Flexible for customers
Skip a day, move a delivery or pause. Pausing extends the plan, so no paid meal is lost.
Rules you set
Eligible areas, weekdays, holidays, delivery windows, cutoff time and grace days.
Hands-off fulfilment
Shipments are created at cutoff and renewals queue after the current cycle, with no manual re-ordering.
Food stock & availability
Never sell what you can’t cook.
Switch any item on or off for each menu, or the whole menu at once. Set separate weekday, Saturday and Sunday closing times, block orders on public holidays, and cap quantities per order and pack size. New dishes published to your site appear in the stock list automatically.
One-click availability
Mark items available or sold out for takeaway and home orders separately, or all at once.
Closing times & holidays
Ordering closes on time, every day, including public holidays.
Sensible limits
Maximum quantities for each item and pack size, so orders always fit the kitchen and the bike.
Delivery & dispatch
Every delivery, priced and tracked.
Set a delivery fee for every area you serve. Nuvio creates a shipment for each order, prints kitchen slips and delivery labels, and applies your rules for how many mixed orders fit on one bike. Record what each delivery actually cost, so your margins are real.
Area-based pricing
Different delivery fees for Ikoyi, Lekki, Victoria Island or anywhere else you serve.
Dispatch made simple
Shipments, kitchen-style slips and printable delivery labels for every order.
Real delivery costs
Record actual cost per shipment and see it next to revenue in your reports.
Catering & buffet bookings
Events, booked in four steps.
Guests choose a package, enter the number of guests, add event details and pick add-ons. They see a clear booking summary and pay upfront. The booking lands in the same order queue and accounts as everything else.
Packages & inclusions
Show what each package includes, with prices that scale with guest numbers.
Add-ons
Extra services, such as staff or setup, are added to the booking in one tap.
Paid upfront
Secure payment confirms the booking. No chasing deposits.
Back office & reporting
The paperwork does itself.
Every order creates its sales order and invoice. Every payment is recorded in your accounts, together with settlement and gateway fees, with a separate receivables account for each channel. Customers get order and invoice emails automatically, unpaid orders get reminders, and your data is backed up every six hours.
Automatic accounting
Sales orders, invoices and journal entries are created for you, ready for your accountant.
Emails & reminders
Order confirmations, invoices and payment reminders go out on their own.
Operations dashboard
Demand by area, dispatch, failed deliveries, delivery costs, meal-plan revenue and renewals.
Customers
Nuvio
[Wunmax quote: e.g. “WhatsApp orders used to take a person all day. Now they arrive confirmed and paid.” To be approved by Wunmax.]
Integrations
The hub for the tools your kitchen already uses
Nuvio sits at the centre and connects your payment gateways, WhatsApp, delivery services, procurement platforms and accounting software.
Payment gateways
Paystack and Flutterwave, verified and settled to your own accounts.
WhatsApp Business
Customers order and confirm in the chat; unclear messages go to your team.
Your ordering website
A one-click ordering site for every menu, installable on customers’ phones.
Delivery services
Hand orders to third-party riders and logistics apps, and track them in one place.
Procurement platforms
Order from suppliers through the procurement tools you already use.
Accounting software
Sync sales, payments and costs to the accounting package you already run.
More in Nuvio
For restaurants that also seat guests
- Tablet POSTable service, bill splitting and tips on a tablet.
- Shifts & cash-upOpen and close shifts, track cash movements and balance the till.
- Multi-outlet menusSeparate menus, hours and prices for each brand and outlet.
Questions, answered
Do I need separate accounting software?
No. Nuvio includes a back office with invoicing, receivables and accounting entries, already set up for food businesses. If you already use accounting software, Nuvio syncs with it.
Which payment gateways do you support?
Paystack and Flutterwave. You can run one or both, settle each sales channel to its own account, and decide whether you or your customers pay the gateway fees.
How does WhatsApp ordering work?
Customers message your WhatsApp Business number in their own words. Nuvio turns the message into an order and replies with a summary. Nothing is placed until the customer replies CONFIRM. Any message Nuvio isn’t sure about goes to your staff.
Can customers pause their meal plan?
Yes. Before the daily cutoff they can skip a day, choose another date or pause the plan. Pausing extends the plan’s validity, so paid meals aren’t lost.
Does Nuvio work with my delivery partner or procurement platform?
Yes. Nuvio connects to delivery services, procurement platforms and accounting software. Tell us what you use when you book a demo, and we’ll connect it during setup.
How long does it take to go live?
Most kitchens go live in a few weeks. We set up your menus, delivery areas, payment accounts and staff accounts, and train your team.
See Nuvio running your kitchen
Book a 30-minute demo. Plans start from ₦XX,XXX a month.